Refund Policy

 

My-Caddy.ai Refund Policy

Last Updated: June 27, 2025

This Refund Policy outlines the terms and conditions under which refunds may be provided for licenses/memberships purchased for the Caddy (the "Product") via My-Caddy.ai.

Please read this policy carefully. By purchasing a license/membership for the Product, you agree to be bound by the terms of this Refund Policy. This policy is incorporated by reference into our Terms of Service and End-User License Agreement (EULA).

1. General Policy - No Refunds

Unless explicitly stated otherwise in a specific product offering, promotional terms, or this policy, all sales of licenses/memberships for the Caddy application are final and non-refundable.

This means that once a license/membership has been purchased and processed, we do not offer refunds, exchanges, or credits for any reason, including but not limited to:

  • Non-use of the Product.

  • Dissatisfaction with the Product (unless a specific performance guarantee or trial period with refund option was offered).

  • Changes in your business needs or circumstances.

  • Termination of your license/membership due to a breach of our EULA or Terms of Service.

  • Incompatibility with your existing systems (as per the EULA, you acknowledge potential incompatibilities).

2. Exceptions to the No Refund Policy

While our general policy is non-refundable, exceptions may apply under specific circumstances:

A. Technical Issues Preventing Product Use (Our Responsibility): If you experience a critical, persistent technical issue with the Product that prevents its intended use, and our support team (as outlined in the EULA's "Support Services and Updates" section) is unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.

  • Conditions:

    • You must actively engage with our support team to troubleshoot and resolve the issue.

    • The issue must be directly related to the core functionality of our software itself, and not related to third-party applications, hardware, cloud services, internet connectivity, or your specific setup.

    • The issue must be reported within three (3) days of your license/membership purchase.

  • Resolution: If after diligent efforts we cannot resolve the issue, we may, at our sole discretion, offer a pro-rata refund for the unused portion of your license/membership term.

B. Third Party Injunctive Action (as per EULA Section 16): As outlined in Section 16 "Third Party Injunctive Action" of our EULA, if we are unable to procure your right to continue using the Product, provide a substantially equal replacement, or modify the Product to avoid a claim, and you determine that none of our alternatives provide a reasonable remedy, you may terminate your agreement and recover the balance of any prepaid license fees.

C. Billing Errors: If you believe there has been an error in your billing or transaction, please contact us immediately. We will investigate the matter promptly. Refunds for billing errors will be processed on a case-by-case basis.

3. How to Request a Refund (if applicable)

To request a refund under the eligible exceptions outlined above, you must:

  1. Contact our support team at info@altdigital.ai.

  2. Provide your order number, date of purchase, and a detailed explanation of the reason for your refund request.

  3. For technical issues, provide documentation (e.g., screenshots, error messages) and a history of your communication with our support team.

All refund requests will be reviewed by AltDigital, LLC and are subject to our final approval.

4. Refund Processing

If a refund is approved, it will be processed back to the original payment method used for the purchase via Stripe. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or payment provider.

5. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page and the "Last Updated" date will be revised. Your continued use of the Site and Product after any changes indicates your acceptance of the updated policy.

6. Contact Us

If you have any questions about this Refund Policy, please contact us: By email: info@altdigital.ai